How We Ship
We use both UPS and the U.S. Postal Service for standard ground delivery service with time in transit dependent on destination. Standard delivery is not guaranteed and can range from 3 to 6 business days for shipments within the Continental United States.
Please select 2-Day Air or Next Day Air for expedited shipping or when specific weekday arrival dates are required.
Next Day Air must be selected when shipping Buttercrunch or other chocolates to destinations where daytime high temperatures are expected to be above 73 degrees.
In all instances we require complete and accurate mailing addresses including PO Boxes or apartment/condo/suite numbers. Please include ZIP-4 and recipient phone numbers when available.
! Accuracy is Important!
A $12.00 surcharge will be imposed for each incorrect address or if a package needs to be re-directed to a new location. Reshipping costs or surcharges will be applied to your credit card.
Call 888-669-7425 for shipping rates to Canada and other international destinations.
Selecting When You Would Like Your Order to Arrive
Unless specified, all orders received during weekdays by noon will ship the same day unless a holiday preference is selected from the drop down menu on the Shipping Information page on our website. Orders received over a weekend or on a legal holiday will ship on the next available business day.
If you have a desired arrival date please let us know in the Comments box located just below your email address. Please allow up to six business days' notice for these orders when selecting Priority Mail or UPS Ground service. See chart below for all shipping options and costs.
|Standard Ground Rates|
(up to 6 business days in transit)
|$0.01 - 25.00||$8.95||
2nd Day Air:
add $15 to Standard Ground Rates
Next Day Air:
add $35 to Standard Ground Rates
|$25.01 - 50.00||$10.95|
|$50.01 - 100.00||$15.95|
|$100.01 - 200.00||$19.95|
|$200.01 - UP||10%|
|Alaska, Hawaii and APO: add $8 to above Ground Rate.|
*Refer to UPS shipping map for time in transit from Vermont to your selected destination.
You may select a holiday preference from the drop down menu. Holiday options will appear 3 months prior to the actual date.
Holiday-specific orders will be shipped to arrive within 7 business days of the holiday date except for Christmas orders.
Please note that UPS Ground Service and Priority Mail delivery date guarantees do not apply during the three weeks leading up to the Christmas Holiday.
Orders That Require a Specific Delivery Date Guarantee
For those shipments that do require a specific guaranteed delivery date you must select Express Mail or UPS 2-Day or UPS Next Day service. In these instances orders received by noon on weekdays will ship that day unless a future guaranteed arrival date is required.
Delivery date guarantees do not apply when UPS or the Post Office publish alerts on their websites regarding adverse weather conditions or unforeseen circumstances that impact their ability to move packages through their systems. We cannot issue refunds based on their failure to deliver on time due to these circumstances.
Shipping Chocolates to Warm Weather Destinations
Chocolates (including our Buttercrunch) will melt at temperatures over 72 degrees. Extra care is required when shipping these items to all states between May 1st and October 15th and year round to those states where the temperature will be 72 degrees or higher such as Arizona, Texas, Florida and Southern California.
The following is required when shipping to warm weather destinations:
- All chocolate items will be packed in insulated pouches with cold packs at our expense
- All such items must be shipped via Express Mail with 1 Day service or UPS Next Day Guaranteed. (See chart for rates.)
- There must be a recipient available to sign for the package and bring it into a cool environment. Packages will not be left by either carrier without a signature
- We will not ship chocolates over a weekend during warm weather conditions. No shipments will be made on Fridays and no deliveries will be scheduled for Mondays
- We cannot ship gift baskets that contain chocolate items to warm weather destinations
We cannot be responsible for the quality or condition of our chocolates upon arrival if the above criteria are not met.
Shipping to Foreign Addresses
We use Priority Mail International and Priority Mail Express International for orders to foreign countries. Depending on the country, Priority Mail International can take 6 to 14 days and Priority International Express Mail can take 3 to 7 days. Certain countries can retain food items in Customs for an extended period of time. In some countries the gift recipient must pay a tax or tariff before the item is released. Our ability to track packages is limited once it leaves our borders. Deliveries to foreign addresses cannot be guaranteed.Call 888-669-7425 for shipping rates to Canada and other international destinations.
Tracking the Progress of Domestic Packages
On the day your package(s) are shipped you will receive a SHIP ALERT with tracking information to the email address you provided. Simply follow the link to track each package's progress and expected delivery date. Do not hesitate to contact us if you have any problems with the tracking page or the information provided.